Shipping Policy:

We offer FREE Standard Ground Shipping within the United States on orders $75 and over (based on pre-tax total after the subtraction of all discounts, promotions, or reward points redeemed).

We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.

Replacement Assistance

We offer FREE Standard Ground Shipping within the United States on orders $75 and over (based on pre-tax total after the subtraction of all discounts, promotions, or reward points redeemed). We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.

Return Eligibility

We only accept the return of one-time purchases and subscription orders. The order must be unopened and returned within 60 days of its delivery, as indicated by its tracking information. We do not accept the return of free trial orders. This is because our free trial promotion is offered at the cost of shipping while the products are free.

Return Policy

To receive a full refund, please follow our guidelines below and ship your unopened order to one of our warehouses. View our full list of warehouse addresses here .

Step 1

Check if your order meets all the conditions for returning and getting a refund.

  • The package is unopened
  • The package was delievered to you less than 60 days ago
  • It is a one-item purchase or a subscription order (not a free trial)
Step 2

Choose a courier service and pay the cost of return shipping.

  • TWe do not cover the cost of return shipping
  • You can be eligible for a 50% refund on orders marked as "refused" or "returned to sender"
  • We do not accept in-person returns.
Step 3

Submit your proof of return via chat on our FAQ page by selecting [Refund & Return] > [submit my proof of return].

  • Your returned shipment receipt must show our warehouse as the destination. If it doesn’t, you must also submit one of the following as your proof of return:
  • an active return tracking number, OR
  • a photo of your package clearly labeled with a return destination
Step 4

We process your refund, which may take up to 5-10 business days to return to your original payment method.

Partial Refund

We are unable to provide a full refund for orders that are marked as "Refused" or "Returned to Sender", including cases when customers refuse to fulfill the required customs payments or to pick up their orders held by the courier. These orders are not guaranteed to reach our warehouses and therefore eligible for a 50% refund. Original shipping fees are non-refundable. We provide replacement assistance as an alternative remediation for these types of orders.

Products

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Orders & Payments

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Returns & Refunds

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